Something in the report is wrong. This is how it gets fixed.
A finding is not a verdict and it is not final. When it is wrong it belongs corrected, and speaking up is not holding anything against you.
First, who to contact
Contact the employer who ran the verification. They are the controller of your data, they ordered the report and they decide. Candora is a processor, meaning a software supplier, and cannot rewrite a finding on its own. But when a finding came from a faulty rule, we want to know, so a second route leads to us as well.
The employer verifying you: decides about you and makes the correction
Candora: fixes the rule when the fault is in the rule
What to write
Short and factual is enough. A finding can be traced by the rule key printed next to it in the report, so quoting it makes the search faster.
Which finding you object to, ideally with the rule key from the report
Why you believe it is wrong, in a sentence or two
What backs it up, if you have anything; an objection can be filed without a document too
What happens next
This describes how the process runs on our side. The deadlines by which the controller, meaning the employer, has to answer you follow from the General Data Protection Regulation, not from any arrangement of ours.
| Step | Who | What happens |
|---|---|---|
| Objection received | employer or Candora | we confirm that it arrived |
| Finding reviewed | Candora | the rule runs again and is compared against the source |
| Fault in the data | employer | the finding is corrected or marked disputed in the report |
| Fault in the rule | Candora | the rule is fixed and the fix carries into later runs |
| Decision about you | employer | a person decides and that decision is recorded |
Objection received
- Who
- employer or Candora
- What happens
- we confirm that it arrived
Finding reviewed
- Who
- Candora
- What happens
- the rule runs again and is compared against the source
Fault in the data
- Who
- employer
- What happens
- the finding is corrected or marked disputed in the report
Fault in the rule
- Who
- Candora
- What happens
- the rule is fixed and the fix carries into later runs
Decision about you
- Who
- employer
- What happens
- a person decides and that decision is recorded
An automated decision without a person does not exist in the product, not even as a pre-filled recommendation. Somebody at the employer always decides, and Candora does not advise them how.
What Candora cannot rewrite
An entry in a public register. Where the fault lies in what the companies register says about a company, or in what a social security statement contains, it gets corrected with whoever keeps that record. Candora can only write down that a claim and a source diverge, and that is all the report ever says.
This page describes the process in a Candora verification and the deadlines that follow from the General Data Protection Regulation. It is not legal advice. Nothing here narrows your rights against the controller.